FAQ — Make Sense of Us

Question 1

What exactly do I upload?

Accepted Answer

You upload exported chat logs, email threads, or text message records — the actual written communications from the relationship you want analyzed. We accept common export formats from iMessage, WhatsApp, Gmail, and most messaging apps. The more complete the record, the more accurate the analysis.

Question 2

Does the other person need to know or consent?

Accepted Answer

No. You're uploading communications you were a participant in. The other person's knowledge or consent is not required. That said, we'd encourage you to think carefully about how you use the findings — our reports are meant to help you understand a situation, not to build a case against someone.

Question 3

How long does analysis take?

Accepted Answer

Most reports are delivered within 2–3 business days of a complete upload. Technical issues or unusually large uploads may take slightly longer. You'll receive a notification when your report is ready in your portal.

Question 4

What if my upload is incomplete or has gaps?

Accepted Answer

Gaps in the record are noted in your report. We analyze what's present and flag where missing data limits our confidence in a finding. A partial record still produces useful analysis — we just won't overstate what we can determine from it.

Question 5

Can I upload communications from multiple people in the same relationship?

Accepted Answer

Yes, for group dynamics like family or friend group analyses. For one-on-one relationships, upload the thread between you and that specific person. If you're analyzing a family dynamic, include the relevant threads and note the context when prompted.

Question 6

What file formats do you accept?

Accepted Answer

We accept .txt, .csv, .json, and .html exports from most major messaging platforms. If your platform produces a different format, contact us before uploading and we'll let you know if it's compatible.

Question 7

What's the difference between the One-Time Review and the Three-Month Membership?

Accepted Answer

The One-Time Review is a single deep-dive analysis of a defined period of communication — you upload once, receive one report, and that's it. The Three-Month Membership runs a fresh analysis each month for three months, so you can track whether patterns are changing, improving, or staying the same. The membership is better if your relationship is actively evolving and you want to see the trajectory.

Question 8

What happens at the end of the three-month membership?

Accepted Answer

Your membership ends automatically after three months. You'll receive a reminder before the renewal date. If you don't renew, your portal and all three reports remain accessible, but no new analyses will run. There's no automatic rollover.

Question 9

Can I get a refund?

Accepted Answer

If your report hasn't been started yet, you can request a full refund within 24 hours of purchase. Once analysis has begun, refunds are not available. Contact us at hello@makesenseofus.com as soon as possible if you need to cancel before work starts.

Question 10

Do both people in the relationship need to pay?

Accepted Answer

No. One person purchases the analysis and submits the communications. The other person's participation, agreement, or payment is not required.

Question 11

Can I upgrade from a One-Time Review to a Membership?

Accepted Answer

Yes. If you complete a One-Time Review and decide you want ongoing tracking, you can start a Membership at any point. Your original report stays in your portal and the membership adds three new monthly analyses on top of it.

Question 12

Who sees my uploaded communications?

Accepted Answer

Your communications are processed by our AI analysis pipeline and reviewed only when a quality check is needed. No human reads your messages as a matter of routine. Access is strictly limited to the technical team responsible for maintaining the analysis system.

Question 13

Is my data used to train AI models?

Accepted Answer

No. Your uploaded communications and the reports generated from them are never used to train, fine-tune, or improve any AI model — ours or anyone else's. Your data is used only to produce your report.

Question 14

How is my data stored and protected?

Accepted Answer

All uploads are encrypted in transit (TLS) and at rest (AES-256). Your portal is accessible only to you via your account credentials. We do not sell, share, or transfer your data to third parties.

Question 15

How long do you keep my data?

Accepted Answer

Your uploaded communications are retained for the duration of your active account plus 90 days after account closure, to allow for any disputes or report questions. You can request deletion at any time by contacting us — we'll process it within 30 days.

Question 16

Can I delete my data?

Accepted Answer

Yes. You can request deletion of your uploaded communications and reports at any time by emailing hello@makesenseofus.com. We'll confirm deletion within 30 days. Note that deleting your data also removes your reports permanently.

Question 17

What does a report actually look like?

Accepted Answer

Each report covers all six dimensions — Communication, Effort, Trust, Boundaries, Connection, and Change — with a written analysis of each, specific evidence citations from your communications, and a confidence level for each finding. It's a structured document, not a score or a verdict. You can view a sample report to get a sense of the format before purchasing.

Question 18

Will the report tell me what to do?

Accepted Answer

No. Our reports describe what the communications show — patterns, dynamics, and trajectory. They don't prescribe actions, recommend staying or leaving, or tell you what the right decision is. That's intentional. The analysis gives you a clearer picture; what you do with it is yours to decide.

Question 19

What if I disagree with a finding?

Accepted Answer

Every finding includes the specific evidence it's based on, so you can see exactly what the analysis drew from. If something seems wrong or you think important context was missed, contact us. We'll review the finding and, if warranted, issue a correction or clarification.

Question 20

Can I share my report with a therapist or counselor?

Accepted Answer

Yes. Your report is yours to use however you find helpful. Many people find it useful to bring to therapy as a structured starting point for conversation. Just note that our reports are not clinical assessments and shouldn't be treated as a substitute for professional evaluation.

Question 21

Is the report admissible in legal proceedings?

Accepted Answer

No. Our reports are not legal documents, expert witness reports, or forensic analyses. They're not designed or validated for use in legal proceedings, and we don't recommend using them that way.

Question 22

What's the difference between a Monitor and an Analyzer?

Accepted Answer

A Monitor tracks patterns over time across multiple check-in periods — it's designed for ongoing observation of a relationship's trajectory. An Analyzer is a single deep-dive into a defined period of communication. Monitors are part of the Three-Month Membership; Analyzers are available as One-Time Reviews.

Question 23

Which service is right for my situation?

Accepted Answer

If you want to understand a specific period — a recent argument, the last few months, a particular phase of the relationship — an Analyzer is the right fit. If you want to track whether things are actually changing over time, a Monitor gives you that longitudinal view. The Get Started page walks you through the choice step by step.

Question 24

Do you analyze all types of relationships?

Accepted Answer

We cover six relationship categories: romantic partnerships, family relationships, parent and adult child, friendships, professional relationships, and co-parenting. Each has its own calibrated analysis model, so the findings are relevant to the specific dynamics of that relationship type.

Question 25

Can I analyze a relationship that has already ended?

Accepted Answer

Yes. Many people use our service to understand a relationship that's already over — to make sense of what happened, identify patterns they want to avoid, or simply get clarity. The analysis works the same way regardless of whether the relationship is ongoing.

Question 26

What if I'm not sure which service to choose?

Accepted Answer

Start with the Get Started page — it walks you through the decision with a relationship type selector and service picker. If you're still unsure after that, contact us and we'll help you figure out the right fit before you pay anything.

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