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Questions about services
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If something in your report is unclear, or you'd like to understand how a specific finding was reached, reach out and we'll walk you through it.
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Response times
- General questionsWithin 1 business day
- Report questionsWithin 1 business day
- Technical issuesWithin 4 business hours
- Partnership inquiriesWithin 3 business days
Business hours are Monday–Friday, 9am–6pm CT. Messages received outside business hours are answered the next business day.